 Merchant Success Story: The Spa
A growing business makes the switch to Moneris in order to help save time and money while still focusing on the things that matter most – people and service.
The Company
The Spa opened its first location in Ottawa in 1996 with a vision of becoming a leader in the health and beauty industry. Since then, Christine Cohen, president and CEO of The Spa has opened 2 more locations and employs approximately 130 people. Christine and her team serve about 150 guests per day. Christine says The Spa’s success is largely attributed to the incredible people she works with and her focus on creating an atmosphere that promotes a healthy work/life balance. She supports other women in business and works very hard, because she has a strong passion for what she does.
The Challenge
Although The Spa had been in business for over 10 years and all was running smoothly, Christine still felt that there must be some opportunity available to save time and take advantage of simplified processes. She also wanted to discover new ways to grow her business while saving money; however she didn’t feel confident with her current payment processor in achieving her goals. Christine wanted to establish a relationship with a company that would help her build on The Spa’s success, accept and process payments, and provide strong customer service and support.
The Solution
Christine selected Moneris mainly because she realized that she would be able to cut down her administration time considerably. Plus, she was excited about Moneris’ 24/7/365 service commitment and enjoyed the peace of mind knowing that no matter what time of day, someone would always answer her service call. Christine was also pleased to discover that she would not be required to pay any form of membership fee with Moneris or any other fees associated with receiving competitive rates.
"When I signed with Moneris, I was amazed with their competitive rates and realized all the indirect costs I was currently paying with my previous provider. I realized that this relationship with Moneris would help me cut down my administration time considerably. WOW!"
The Results
By switching to Moneris, The Spa was able to realize many advantages. First, Christine was able to reduce the time she dedicated to administrative duties by simply closing additional bank accounts and solely using her one account. Secondly, she saved money. From no longer having to pay a yearly membership fee to an association, to saving on extra banking fees – these all added to an improved bottom line. Finally, she was able to spend more time with her guests and staff by relying on Moneris’ service centre to solve any issues that would arise.
"When I first started my business over 10 years ago and signed up for payment processing, the main issue was rates. I wanted a low rate and that’s all. Over time, I realized that my low rate was not what it really was and I wanted to develop with a company that thought of my best interests. My relationship with my bank led me to Moneris and I value these relationships".
© 2004 The Spa and The Spa Nail Bar, All Rights Reserved.
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